FAQ
Quick answers to the most common questions
Orders
When will my order ship?
Orders typically ship within 2 to 3 business days.
What shipping carrier do you use?
All orders ship via UPS.
Will I receive tracking?
Yes. Once your order ships, you’ll receive tracking information.
Returns
What is the return policy?
All sales are final.
Can I exchange my hat?
We do not accept exchanges unless the item arrives damaged.
What if my item arrives damaged?
Please contact us at brain@capgear.com as soon as possible with your order number and photos of the damage. Once reviewed, we’ll help make it right.
DROPS
What is a Cap Gear drop?
A drop is a limited release of Cap Gear hats built around a specific style, story, or collection.
Will sold out hats come back?
Some may return, but Limited Series hats are one and done. Once they’re gone, they’re gone.
How do I hear about new drops?
Join our newsletter or follow us on instagram @capgearcollections to get first looks, release updates, and new drop announcements.
Custom Orders
Do you offer custom hat orders?
Yes. We offer custom orders for teams, brands, events, and clubs.
What is the minimum custom order quantity?
Minimum custom order is 50 hats.
Does Cap Gear offer designing for artwork?
No. Finished artwork is required for custom orders. Please send the final logo or design you want used on your hat.
How do I start a custom order?
Visit the Custom Orders page and submit the contact form. In the comment section, include your organization name, estimated quantity, preferred hat style, deadline, color preferences, and whether your finished artwork is ready.
Product
What kind of hats do you offer?
We offer styles like rope hats, performance hats, snapbacks, patch hats, and other premium headwear.
How do I know which hat style is right for me?
If you’re shopping a drop, each product page will include details about the hat style, fit, and design. For custom orders, include what you’re looking for in the form and we’ll help point you in the right direction.